學術期刊論文
  1. Poh Theng Loo, Catheryn Khoo-Lattimore, Huey Chern Boo, "How should i respond to a complaining customer? a model of cognitive-emotive-behavioral from the perspective of restaurant service employees", International journal of hospitality management, vol. 95, no. 2021, pp. 1-10, 2021.02
    國際期刊 SSCI,多位作者(第一作者), Impact Factor: 9.237, Rank Factor: 4/58
    Subject Categories: HOSPITALITY, SPORTS, LEISURE AND TOURISM
  2. Rosanna Leung, Poh Theng Loo, "Co-creating interactive dining experiences via interconnected and interoperable smart technology", Asian Journal of Technology Innovation, pp. 1-22, 2020.09
    國際期刊 SSCI,多位作者(通訊作者), Impact Factor: 0.767, Rank Factor: 291/373
    Subject Categories: ECONOMIC
  3. Rosanna Leung, Poh Theng Loo, "Co-creating interactive dining experiences via interconnected and interoperable smart technology", Asian Journal of Technology Innovation, vol. 30 2022, no. 1, pp. 45-67, 2020.09
    國際期刊 SSCI,多位作者(通訊作者), Impact Factor: 1.769, Rank Factor: 230/379
    Subject Categories: ECONOMY
  4. Poh Theng, Loo, "Exploring airline Companies' engagement with their passengers through social network: An investigation from their Facebook pages", Tourism Management Perspectives, vol. 34, no. April 2020, pp. 100657, 2020.03
    國際期刊 SSCI,單一作者, Impact Factor: 3.648, Rank Factor: 14/56
    Subject Categories: Hospitality,Leisure, Sports and Tourism
  5. Dixit, S.K., Lee, K.H., & Loo, P.T., "Consumer behavior in hospitality and tourism", Journal of Global Scholars of Marketing Science, vol. 29, no. 2, pp. 151-161, 2019.03
    國際期刊 其他(有ISSN碼), ABDC,多位作者(第三作者)
    Subject Categories: consumer behavior
  6. Poh Theng Loo, Rosanna Leung, "A service failure framework of hotels in Taiwan: Adaptation of 7Ps marketing mix elements", Journal of Vacation Marketing, vol. 24, no. 1, pp. 79-100, 2018.01
    國際期刊 其他(有ISSN碼), SSCI,多位作者(第一作者), Impact Factor: 2.170, Rank Factor: 76/140
    Subject Categories: Business
    ISU-104-08-01A
    義大機構典藏
  7. Poh Theng Loo, "The product-associated failures: international versus local hotels in Taiwan", International Journal of Tourism Sciences, vol. http://dx.doi.org/10, 2016.11
    國際期刊 其他(有ISSN碼),單一作者
    ISU-104-08-01A
    義大機構典藏
  8. Loo, P.T., Boo, H.C., Khoo-Lattimore, C., "Profiling Service Failures and Customer Online Complaint Motives in the Cases of Single Failures and Double Deviations", Journal of Hospitality Marketing & Management, vol. 22, no. 7, pp. 728-751, 2013.09
    國際期刊 其他(有ISSN碼),多位作者(通訊作者)
    Subject Categories: HOSPITALITY, LEISURE, SPORT & TOURISM